Covid-19 Safety management plan Implemented

Sanitizing with industrial micro-atomizing fogger with internationally recognised Diversey product recommended for Covid-19 prevention in the hospitality industry.

Guest rooms are sanitized twice between guest stays with this professional system. Once before a housekeeping service, which includes stripping of all linen and wiping of ‘high touch surfaces’ with a sodium hypochlorite solution ie. light switches, door and furniture handles, appliances, remotes, electric blanket controls, bathroom, bath, shower taps, wash basin, shower door handles, baths, and toilet seat.  Once the room has been fully made up they are then re-sanitized and sealed for your arrival.

Shared areas  all surfaces such as walls, floors, table tops, chairs, sofas, fabric surfaces, handrails, doors and door knobs in shared areas such as reception, restrooms, bar, dining room, restaurant, lounge and terrace are sanitized daily.

Operational areas such as the kitchen, laundry and bar including all equipment are treated regularly. All goods entering the Hotel are sanitized on arrival.

Screening of guests:

Screening has become necessary in accordance with the national state of disaster. Screening will be done on arrival to prevent infected persons from checking in. All guests are required to wear a mask, provide contact details, and allow their temperature to be scanned with a thermal scanner to ensure they do not have a fever or other symptoms. Guest that are approved for check in and are wearing a mask, will they be requested to sanitise their hands and proceed to check-in. 

Check-In:

 All items on the front desk, including pen, point of sale terminal, receptionists hands, are to be sanitised in front of the arriving guest, prior to any guest interaction. Guests will handle their own credit cards when processing payments. The speed point machine is sanitised before and after every use. No cash will be accepted during this time unless there are no alternative methods of payment available to guests, and no change will be given. Credit card and EFT payments only.

Restaurant:

A la carte meals will now be available to guests staying at the Green Lantern Inn. The dining room will run at limited capacity inline with social distancing requirements however couples and families members residing together will be permitted to dine together in closer proximity. Guests are encouraged to take their meals in the spacious gardens or in the comfort of their accommodation. Social distancing must be observed at all times between all patrons and staff. To limit risk the restaurant is only available to guests staying in the hotel until further notice.

Breakfast:

A la Carte Breakfast options have replaced the usual breakfast buffet to limit risk of cross-infection.

Laundry:

All bedding, towels and clothes are stripped on servicing and taken to the laundry to be treated. White Bedlinen is washed in a 0.5% sodium hypochlorite solution. All the linen is ironed on a hot setting for safety.

Alcohol based sanitizers:

Alcohol based sanitizers are provided in all operational areas of the hotel including kitchen, office, laundry, waitress area, bathrooms as well as all entrances to the hotel, and reception, bar, restaurant, lounge, games room, for use by guests and staff, regular use is encouraged.

Hotel facilities:

During Level 3 the Bar and Gymnasium are off limits, as per government regulations.

Social distancing:

Social distancing of 1.5m must be maintained in all areas of the hotel.

We have an extensive risk mitigation protocol in place. This is summarised below: 

A Covid-19 risk assessment has been undertaken in all aspects of business operations and necessary operational changes have been implemented. Key risk factors are guests or staff contracting or transmitting the virus through contaminated surfaces or close interpersonal interactions. Educating staff on the virus is an ongoing management priority and overseen by our appointed safety officer. Including ways in which it is transmitted; symptoms to look out for; and essential measures to prevent infection, contamination and spread of virus. This includes proper use of protective wear such as gloves, face screens and face masks that have been issued to all staff. A comprehensive risk analysis and separate training manual is used for this together with a record of training and updates.   In the event that anyone shows symptoms, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline over going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999. While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. The NICD Hotline is available to staff and guests. In the event that anyone feels ill, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999. While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. 

Looking forward to welcoming you back!

Thank-you for your cooperation in ensuring a safe environment for you, other guests and staff.

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